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Product Support

Cookon Commercial is committed to providing excellent customer and after sales service to all our customers. We are here to assist and provide valued support with experienced personnel who have the working knowledge and experience to support our products. Our goal is simple we want to keep your business operating to capacity.

Spare Parts

Cookon Commercial carries a large range of genuine replacement spare parts at affordable prices in the event that something should go wrong with your Cookon Appliance. Cookon’s guarantee to all Cookon Owners is that we will carry genuine replacement spare parts for a minimum of 7 years after a product has been discontinued.

For all spare part enquiries please complete and submit the form below (click here) or if your enquiry is urgent please call (07) 3267 1133

Service

Cookon Commercial has a nationwide network of authorised service agents who are ready to assist you in those times when servicing of a Cookon product is required.

To locate your nearest service agent please complete and submit the form below (click here) or if your enquiry is urgent please call (07) 3267 1133

Technical Support

Cookon Commercial has fully trained and qualified staff who can attend to technical support enquiries should you require assistance when servicing a Cookon Appliance. Our team is here to help assist you get the client back up and functioning with minimal downtime.

For technical support please complete and submit the form below (click here) or if your enquiry is urgent please call (07) 3267 1133

Warranty

All Cookon Appliances are covered by a 12mths Parts & Labour Warranty. To activate the warranty for your newly installed appliance, please ensure that the gas installer has completed the commissioning sheet supplied with the appliance and that it has been returned to us for product warranty registration.

This commissioning sheet lets us know that the appliance has been installed correctly by a licensed gas fitter and was installed as per the manufacturer’s instructions. Failure to return the commissioning sheet may result in warranty claims being denied.

For warranty support please complete and submit the form below (click here) or if your enquiry is urgent please call (07) 3267 1133