Warranty & support policy

Last updated: 06.11.2015
1. Support and warranty statement
Langford Metal Industries Pty Ltd ACN 114 042 438 trading as COOKONTM Catering Equipment (we, us, our) are proud and confident of the quality of all our products. We offer a 12 month part and labour warranty and a commitment to provide outstanding after sales service to all our customers.

We are here to assist and to provide valued support if ever there are any issues with a product you have purchased from us. Our experienced personnel have the working knowledge and experience to resolve any COOKONTM product issue or query.

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2. Warranty
2.1 12 month part and labour warranty
All COOKONTM products purchased are covered by a 12 month part and labour warranty within Australia. To activate the warranty on your newly purchased appliance, you must ensure that an appropriately qualified tradesperson has completed and signed the commissioning sheet supplied with the product following its installation. Our commissioning sheet confirms that your appliance has been properly installed in accordance with our installation instructions.

Once the commissioning sheet has been finalised simply return it to us so that we may register and validate your warranty. Please be aware that if you fail to return the completed commissioning sheet to us then we may refuse to honour your warranty claim.

2.2 Warranty exclusions
Your warranty will be void if the issue is due to reasons other than faulty or defective parts or workmanship, including but not limited to the following:
(a) accidental damage;
(b) damage during freight;
(c) misuse or abuse, including failure to properly maintain or service
(d) liquid immersion;
(e) incorrect, improper or inappropriate installation; or
(f) use or storage in conditions other than as recommended in the products specifications or manual.
2.3 Warranty terms
For our full warranty terms and conditions please see the product warranty sheet supplied with your product.

3. Out of warranty support
3.1 Spare parts
We carry a large range of genuine replacement spare parts at affordable prices in the event that something should go wrong with your COOKONTM appliance outside of warranty. To ensure you get the most from your appliance we guarantee that we will continue to carry genuine replacement parts for a minimum of 7 years after product discontinuation.
3.2 Service
We have a nationwide network of authorised service agents who are ever-ready to assist you in servicing and maintaining your COOKONTM product.

3.3 Technical support
We have fully trained and qualified personnel to answer all your technical support enquiries should you require assistance when operating, servicing or seeking repair of any COOKONTM product. We are here to effectively and promptly assist you so that you can get your COOKONTM appliance back to full functional capacity as quickly as possible with minimal downtime.

4. Contact us
If you would like to make a:
1. warranty claim;
2. general warranty or service enquiry;
3. a spare part enquiry; and/or
4. request for technical product support,
please complete and submit our Support Form below or call our servicing department on (07) 3267 1133.

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